Program Manager, Community Consultation Program - Division of Neurodevelopmental & Behavioral Pediatrics, Department of Pediatrics, Strong Center for Developmental Disabilities, University of Rochester Medical Center

Posted: Wednesday, July 19, 2017

HR Title:  Administrator II             Functional Title:  Program Manager/Administrative Director - CCP
Salary Grade:  55                         HR Job Code:  1252

The Program Manager is a member of Strong Center for Developmental Disabilities in the Division of Developmental and Behavioral Pediatrics and is responsible for managing day-to-day and reporting activities for the Community Consultation Program. This position identifies and develops new business opportunities, assigns workload to faculty and staff and conducts performance analysis using several data sources. The Program Manager is also charged with marketing and growing new lines of business, requiring developing business relationships with school, State and not-for-profit agency administrators. Demonstrates ICARE* values in each of the major responsibilities.

Major Responsibilities

1. Develops the scope of work and initiates contract negotiations with client administrators and CCP
    faculty. Assigns work to faculty and staff based on professional specialty, managing faculty workload
    and working with fluctuating FTEs in collaboration with CCP Clinical Director. (30%)

a.   Works with Office of Counsel to manage risks associated with these contracts, including rights
      to intellectual property and need for Business Partner relationship.
b.   Monitors program faculty's adherence to assigned caseload requirements.
c.   Communicates regularly with client administrators to review progress against contracted scope
      of services.
d.   Directs activities of staff responsible for billing and collections.

2. Implements and assesses appropriateness of business plan to support annual activity, identifying new
    opportunities and making recommendations for elimination of lines of business that are not profitable or
    do not fit within the mission of SCDD or the division. (25%).

a.   Prepares the program's annual operating budget managing staffing levels and activities as
      approved by the NDBP Executive Committee.
b.   Develops new service offerings using a business plan model that evaluates the region's existing
      services for individuals with developmental disabilities, State and Federal policies that impact
      funding sources for these services and fiscal sustainability.
c.   Calculates the annual service rate to be approved by SMD finance and used for all contracts.
d.   Participates in UCEDD's Community Advisory Board to assist in identifying community needs.

3. Evaluates program performance using financial indicators, consumer satisfaction surveys, faculty-
    generated reports and individual discussions with client management. (25%).

a.   Approves expenses related to CCP business plan.
b.   Conducts a budget-to-actual and year-over-year financial analysis.
c.   Analyzes data and presents findings to CCP faculty and DBP Executive Committee.
d.   Develops action plan to improve performance in areas that may not meet Divisional goals.

4. Designs an ongoing marketing strategy to develop new business opportunities. (15%).

a.   Develops marketing tools to support current and new lines of business.
b.   Develop training materials / packages that are current to assessed market need.
c.   Reaches out to existing clients to expand scope of services delivered.
d.   Identifies new potential clients and works with faculty to introduce our services and grow client

 5. Meets with UCEDD Director and CCP Clinical Director on weekly basis to report on and discuss CCP
     activities. Other duties as assigned. (5%)

Bachelor's degree required. A Master's degree, equivalent course work, or specialized experience in an appropriate field related to the assignment is preferred. Requires five years relevant experience including at least two years at a managerial level. Prefer major course work in appropriate health, psychology, social, or technical field, two years to three years related management experience or an equivalent combination of education and experience. Requires the ability to work independently with excellent organizational skills and strong attention to detail. Demonstrated experience in managing professional staff, preliminary contract development and business plan modeling. Experience working with educational systems and state and not-for-profit service agencies desirable. Must have strong oral and written communication skills.

This position requires local and state-wide travel approximately two times per week. Reliable/efficient transportation is required.

Supervisory responsibilities:  Provides input on faculty and staff annual evaluations.

Reports to:  Susan Hetherington, Ph.D., Associate Professor of Pediatrics

Training / Certification Expectations
This position requires an annual re-certification in HIPAA awareness and annual renewal of a Strong Commitment contract.