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Deputy Commissioner for Quality Management - New York State Office of Mental Retardation and Developmental Disabilities, Albany, NY

Posted: Friday, August 31, 2007

 

PRIMARY DUTIES AND RESPONSIBILITIES
The Division of Quality Management coordinates or leads a single, integrated quality management strategy (QMS) that governs all programmatic, administrative and fiscal components of OMRDD operations. This quality management strategy is derived from the OMRDD mission, vision and values and impacts all components and staff of the agency and all supports and services provided through the agency. The strategy is integrated into the agency's strategic plan and annual budgets. The Deputy Commissioner provides leadership and coordinates accountability for all quality management activities within the agency and its service system.

The Division of Quality Management assures that appropriate outcomes, performance indicators and analyses are developed and completed for all supports and services delivery by OMRDD or through over 700 private, not-for-profit provider agencies. The Division also assures all programs and services that are provided by or funded by OMRDD are conducted according to established standards, regulations and statutory requirements. The Division is the administrative unit in OMRDD which carries responsibility for survey, certification and review of the over 6800 residential and day service facilities currently certified by OMRDD and serving over 140,000 people who have developmental disabilities.

The Division is also responsible for review of services provided through the HCBS waiver and Medicaid Service Coordination for individuals served by OMRDD and private, not-for-profit provider agencies, and for receiving and investigating complaints from individuals served, their families, advocates and other sources.

The Deputy Commissioner for Quality Management provides policy advice to the Commissioner and is responsible for transforming the existing quality assurance system into a broader-based quality management strategy and infrastructure that supports the agency's strategic imperatives. The Deputy Commissioner is also responsible for the administrative direction of 100+ employees of the division.

The Deputy Commissioner is responsible for the following:

  • Ensure the development and implementation of the Agency's Quality Management Strategy in collaboration with the Leadership Team and stakeholder groups.
  • Direct and/or ensure the development of all appropriate programmatic, administrative and fiscal outcomes, performance indicators and performance expectations.
  • Ensure the development and implementation of operational policies and procedures for survey and certification activities.
  • Direct management of staff within the division.
  • Develop performance measures and monitor accomplishments to ensure efficiency and effectiveness of work operations of the division.
  • Develop and promote best practices to enhance the abilities of staff members and support the continuing development of staff competencies.
  • Ensure the development of responses of OMRDD to federal and state oversight agencies.
  • Ensure the development and ongoing retooling of regulations and training of providers in all aspects of survey and certification.

EXPERIENCE
Five years of progressively responsible supervisory and managerial administrative experience in quality management responsibilities in healthcare or human services, hospital, or developmental disabilities setting. Experience involving the development and management of a broad-based quality management strategy is required. Experience managing changes in strategic direction and organizational culture is preferred.

ACADEMIC BACKGROUND
A master's degree in an academic or business program that is applicable to the quality management responsibilities is required.

APPLICATION PROCEDURE
Submit resume by September 25, 2007 to:

Veronica Cano
Personnel Office - 3rd Floor
OMRDD
44 Holland Avenue
Albany, NY 12229
Phone: 518-473-4785/ Fax: 518-474-9902
Email: [email protected]

 

OMRDD IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER