Community Living Services Consumer Satisfaction Process

2006

In order to meet requirements of the Hab Supports Waiver program and focus on Community Living Services' consumer satisfaction process, this project collects feedback from consumers or collateral consumers. During annual person-centered planning meetings, all consumers are asked whether they would like to participate by taking part in an interview process designed to measure their satisfaction with the supports and services they receive in order to promote continuous quality improvement within the agency. Staff at the Developmental Disabilities Institute provide training and consultation for process development, survey implementation, and interview training and coordination.

consumer satisfaction, continuous quality improvement

Performing Technical Assistance and/or Training, Performing Research or Evaluation

Quality Assurance

Family Members/Caregivers

Specific Groups

Single-County

N/A