Project Description:
The Dual Party Relay System project provides oversight to relay services available to Kansans whether intra or interstate communication. DPRS staff monitor usage, complaints and data trends across all types of relay calls and provides input to Hamilton Relay, the current contractor for relay services in Kansas.
The relay services makes it possible for individuals who are deaf, hard of hearing, deaf-blind or have difficulty speaking to make and receive telephone calls. Relay calls are made by dialing 711 and being connected with a highly trained Communication Assistant (CA) that will facilitate your call. There are no restrictions or time limits on any call and Hamilton Relay is available 24/7/365. All relay calls are confidential and there are no records or recordings of any relay conversation.
Traditional relay calls are based on the TTY (also known as a TDD or text telephone). However, there are many different types of relay calls, such as Voice Carry Over and Hearing Carry Over, that accommodate individual calling preferences. Regardless of how you connect, the CA will "voice" everything you type to the other party and type everything the other party says so that you can read the conversation on your screen. The CA is an invisible link between the calling parties.
Keyword(s):
Relay; deaf; hearing impaired; Dual Party; Speech
Core Function(s):
Developing & Disseminating Information, Other Direct/Model Services, Demonstration Services
Area of Emphasis
Quality of Life, Other - Assistive Technology
Target Audience:
Professionals and Para-Professionals, Family Members/Caregivers, Adults with Disabilities, Children/Adolescents with Disabilities/SHCN, General Public
Unserved or Under-served Populations:
Specific Groups
Primary Target Audience Geographic Descriptor:
State
COVID-19 Related Data:
N/A
