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Project

Evaluation of Customer Satisfaction in WIG I

Center:

IL-Institute on Disability & Human Development, UCEDD/LEND

Fiscal Year:

2003

Contact Information:

Center Info Desk AAA
[email protected]
312-413-8888

Project Description:

The IDHD conducted an evaluation that looked at access to information and accessibility of services at One-Stop Career Centers throughout Illinois. A customer satisfaction survey was created to gather feedback from people with disabilities regarding their experience at One-Stop Centers. A consumer focus group supplemented the survey data and evaluations of staff trainings were also incorporated. Key findings and recommendations were compiled for the Department of Human Services’ Office of Rehabilitation Services (DHS/ORS).

Keyword(s):

one-stop, employment, workforce incentive grant, customer satisfaction

Core Function(s):

Performing Research or Evaluation

Area of Emphasis

Quality Assurance, Employment-Related Activities

Target Audience:

Professionals and Para-Professionals

Unserved or Under-served Populations:

Racial or Ethnic Minorities, Disadvantaged Circumstances, Limited English, Geographic Areas, Empowerment Zone, Rural/Remote, Urban

Primary Target Audience Geographic Descriptor:

State