Tracey M. Manz

382 Sweet Run Circle East Galena OH 43021                      614-293-2134 (W)          614-570-4113 (C)

Education

The Ohio State University: currently completing courses majoring in social work

Columbus State Community College –completed coursework in liberal arts and business management.

Summary of Qualifications

Organization & Office Management

• Office Manager for multiple doctor clinic with rehabilitation center
• Responsible for hiring, training, employee discipline, and termination
• Daily use of multiple software programs to run the Chiropractic office, design forms, and advertising.
• Coordinated the purchase, testing and installation of a new computer system
• Negotiated and initiated contracts with all major insurance carriers in the Central Ohio area
• Daily interaction with the Ohio BWC as both a provider and as an employer representative
• Oversee Accounts Receivable and track daily and monthly collection
• Responsible for tracking monthly production and instrumental in raising production by procedural changes.
• Responsible for successful outsourcing of costly and time-consuming insurance billing.
• Negotiated and oversaw installation of Visa/MasterCard/Discover processing
• Consultant to multiple outside physicians, attorneys, and office staff
• Organized trade show representation for our company on a semi-monthly basis
• Certified in HIPAA compliance.  Compliance officer for Midwest Chiropractic for Office of Inspector General
• Responsible for administration, employee orientation, benefit administration and personnel files

Writing and Creative Design

• Created extensive narrative reports on patients that have received recognition from the Central Ohio area legal community

• Undefeated record for successful rebuttal of Independent Medical Examination reports resulting in profits for the company

• Created the first Employee Handbook and Procedures manual, which improved organizational efficiency and increased productivity
• Designed and produced monthly advertising fliers that were distributed to over 22,000 households
• Created multiple forms vital to daily business and improve organizational efficiency by designing systems for all operating procedures

Customer Service & Communication

• Recognized by clients for exceptional customer service as a result of highly developed listening and information providing capabilities
• Motivated, supported and assisted as many as 6 employees helping them to acclimate smoothly and quickly into the company.  
• Handled all customer complaints through to resolution
• Served as operational “point person” for all difficult or unusual cases

Professional

Ambassador: Charting the Life Course July 2020-present

Program Coordinator OSU Nisonger Center: Family Resource Network of Ohio, Peer to Peer Mentoring and Aspirations programs. March 2, 2020 to present

Lead Parent Facilitator, Aspirations Ohio June 2017 to present

Personnel Officer / Office Manager /Co-owner, Midwest Chiropractic Center, Columbus, Ohio 1989 to present

Artist/Owner, Tracey’s Treasures, Lewis Center Ohio 2005-2006

Service Staff, Ramada Inn, Columbus Ohio 1987 to 1989

Additional

Computer Experience –Microsoft Office, Publisher, Word, Excel, Quicken, QuickBooks, Turbo Tax, Chiropractic programs such as DB Consultants, Chiropractic Advantage, and Chiropad