Chief Operating Officer (COO) - MOSAIC, Omaha, NE

Opportunity Overview

Scion Executive Search is conducting the search for the Chief Operating Officer (COO) on behalf of Mosaic; a wonderful nonprofit that delivers compassionate services and provides a voice to people with intellectual and developmental disabilities. This exciting, onsite full time position reports to the President and Chief Executive Officer and operates from Mosaic's headquarters in Omaha, Nebraska.

The COO works collaboratively with the Chief Executive Officer, executive team, and colleagues to expertly orchestrate the execution of operational goals throughout the organization. The COO is responsible for the delivery of services to people; maintaining a broad and deep knowledge of all services offered so that agencies may be well supported and channels for advocacy through governmental affairs remain available. The COO evaluates initiatives to establish priorities for the operational leadership team and monitors their execution in a concerted effort to strategically drive growth and encourage future acquisitions.

About Mosaic

Mosaic is a growing organization with over 5,000 employees and 36 agencies which support more than 3,700 people with intellectual and developmental disabilities throughout 10 states. Mosaic believes every individual is a person of worth and through a shared vision, staff members, volunteers, and the people the organization supports come together as partners.

Mosaic is the recognized leader in making a positive difference in people's lives. The organization is passionate about services and partnerships that create meaningful lives in caring communities. Inspired by faith, Mosaic gives voice to issues that affect people's lives.

As an organization in the midst of a transition, Mosaic is actively moving the delivery of their services towards a more personalized, host home model. For more than 20 years, Mosaic has provided improved quality of life, greater stability, and increased community access for people with intellectual disabilities with at-home services. While the group home service delivery model will remain in place, the at home service transition will positively impact approximately 600 individuals within the next three years.

Services through the Mosaic at Home program build lasting relationships between people with intellectual disabilities and a provider who is contracted with Mosaic. Supports are designed around the specific needs and desires of each person. While sharing their home, the provider integrates the person served into the life of the household and the greater community.

In addition to the service delivery transition, the organization is actively engaged in the continued expansion of Mosaic's presence in communities across the United States in order to provide high quality, responsive services to individuals with disabilities. Through an expanding mission, Mosaic will continue to invest in priorities in order to expand sustainable and responsive services.

Position Responsibilities

In this role, the COO is responsible for (but not limited to):

• Working in partnership with the Chief Executive Officer (and executive team) to create and implement effective strategies which effectively position Mosaic as an industry leader.
• Serving as the lead for implementation of organization-wide goals assigned to the department and/or leadership team. Secure necessary resources, monitor performance and adjust strategies to achieve the goal(s).
• Collaborating with members of the Leadership Council as well as the Senior Leadership Team to develop mission focused, organization goals for established systems, processes and people so that mission expansion and innovation is consistently achieved.
• Routinely evaluating service offerings to develop new programs when opportunities arise or as needs emerge; partnering with colleagues to ensure operational readiness is consistently maintained in preparation of mission expansion.
• Providing inspirational coaching, skill development, and supervision to the operations team to enhance quality and minimize overall attrition; leveraging team strengths whenever possible to identify new opportunities and proactively address potential challenges.
• Performing strategic analysis, overcome challenges, and identify opportunities to improve and expertly craft the organization's vision regarding mission aligned services.
• Strategically implementing plans to encourage sustainability of services through sound management and planning.
• Working in partnership with the Chief Financial Officer to evaluate financial metrics while developing and managing the operational aspects of the budget.
• Establishing and cultivating positive relationships with people and outside organizations to better understand external trends and the context in which outside services are provided.
• Evaluating the outcomes of services delivered through the monitoring of critical operational measures including measures of quality, human resource, and financial performance.
• Creating a culture of accountability for results and recognition of achievements while strengthening a bridge for national support and identifying potential new agencies with whom to partner.
• Building upon state and national association partnerships to leverage resources through the development of a well-defined annual advocacy agenda.

Requirements

• Prior executive operational leadership experience in, and or related passion for the providing direct programs helping people with intellectual/ developmental disabilities.
• A minimum of ten years (10+) of progressive experience leading to at least three (3) years on an executive leadership team.
• Proven experience working for a multi-state service provider.
• Nonprofit experience desired, for-profit provider experience considered (DOE).
• Undergraduate degree required, MBA or advanced degree is a plus.
• Operations experience/experience working within the chain of supervision on the service delivery side.
• Prior experience taking initiatives to scale (piloting something then developing it on a broader scale).
• Excellent verbal and written communication skills; persuasive and passionate communicator with exceptional public speaking skills strongly desired.
• Experience working in governmental affairs, and or at an organization that leads advocacy is a plus.

Abilities

• Strong belief in organizational core values, commitment to mission, and values.
• Personal qualities of integrity, credibility, and commitment to our mission of service and advocacy.
• A demonstrated, proven passion for delivering quality services to people while striving to continuously improve and ensure culture alignment.
• Exceptional interpersonal skills are a must - the person who is selected for this role is authentic, genuine, and polished.
• Strength in creating connections with people individually and in group settings through passion, humility, integrity, positive attitude development, and self-direction.
• Demonstrated success developing systems and processes that involve high levels of collaboration (play nice in the sandbox).
• Analysis, wisdom, experience, and good judgment; proven track record of successful goal achievement and evidenced history in making smart decisions.
• High level business acumen with deep understanding of finance (specifically Medicaid funding, budgeting, and financial analysis) as well as human resources practices.
• Exceptional capacity for managing and leading people; enforcing accountability, developing, and empowering leaders from the bottom up, while also leading them from the top down.
• Innate perception; learns the strengths and weaknesses of people to build high performing teams.
• Internal desire to produce exceptional work; flexible in nature with the ability to multi-task.
• Comfortably strives to achieve clarity and obtain solutions from within an ambiguous and fast-moving environment.
• Enjoys working hard and proactively seeks challenges.
• Ability to make decisions without fear of action even if all the information may not be available; successfully overcomes resistance and takes unpopular stands when necessary.
• Willingness to travel up to 30%.

Compensation

This position offers a wonderful working atmosphere in a dedicated and team focused environment, generous base salary (dependent on experience), plus a robust package of additional benefits including; health, dental, and vision insurance, long-term disability (LTD), paid time off, 403b, and additional benefits including employee assistance program (EAP), life insurance, flexible spending account (FSA), tuition To ApplyFor immediate consideration please send your resume, cover letter, and salary requirements to [email protected], using the subject title: ‘Mosaic Chief Operating Officer'. All questions regarding this search should be directed to Scion Executive Search.

About Our FirmScion Executive Search is a retained executive search firm connecting executive leadership to unions, nonprofit organizations, and foundations across the country. Born out of the nonprofit sector, we provide expert search strategies and leadership for our clients. Additional information about our firm can be found online at: www.scionexecutivesearch.com.