EMPATHY: A GATEWAY TO OBJECTIVITY IN LEADERSHIP
03/14/2013
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http://www.huffingtonpost.com/jan-birchfield-phd/empathy-business_b_2804056.html
Most leaders have learned along the way that empathy is a critical leadership skill but few have an understanding of why. Empathy is a form of attention that goes beyond the intellect and involves directly sensing what it is like to be in someone else's shoes. Read how to be empathetic.