CONFLICT RESOLUTION

Resolving conflict rationally and effectively

07/03/2012


Website Link  http://www.mindtools.com/pages/article/newLDR_81.htm

In many cases, conflict in the workplace just seems to be a fact of life. We've all seen situations where different people with different goals and needs have come into conflict. Effective conflict resolution can make the difference between positive and negative outcomes. Learn how to resolve conflicts successfully.